Chubb Net
Web Application
Building an Appetite to Protect Your Stuff.
DELIVERABLES
Research Plan, Findings Report, Information Architecture, Wireframes, High-Fidelity Mockups, Interactive Prototypes
PROJECT
Research and redesign a core employee underwriting tool for risk assessment, leveraging Chubb’s existing brand guidelines.
ROLE
UX Researcher & Designer, UI Designer

User
Research
METHOD
User Interviews
DATES
Feb 1st - Feb 5th 2019
STUDY DESIGN
Remote Moderated Phone Calls
LENGTH
1 Hour
PARTICIPANTS
5

Some research is better that no research” and 5 users function as a minimum baseline to generate actionable results.
Structuring the
Sitemap
I view the sitemap as a living document and discussion guide, often starting by mapping the existing structure, drafting a concept structure to guide stakeholder conversations, and iterating throughout the project until completion.

Defining the
Appetite
Creating a clear centralized glossary for the appetite levels was a simple but fundamental solution to the tool. Colour coding was paired with scale to support accessibility needs. In retrospect, I would add icons to to increase accessibility standards compliance.

BEFORE
AFTER
Exploring with
Wireframes
Detailed wireframe concepts were produced with enough fidelity for feedback and testing but excluded colours, images, and final content to maintain focus on the architecture.
Direction 1: Categorical
• Homepage focus on Products & Services
• Tile Navigation to drill into each section
• “What’s New” limited to Industry Pages

Direction 2: Personal Library
• Homepage focus on “My Documents”
• News alerts on homepage only
• List View & Grid View of files

Mobile
Responsive
