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Chubb Net

Web Application

Building an Appetite to Protect Your Stuff.

INDUSTRY

Insurance

RESEARCH

User Interviews

AGENCY

DELIVERABLES

Research Plan, Findings Report, Information Architecture, Wireframes, High-Fidelity Mockups, Interactive Prototypes

PROJECT

Research and redesign a core employee underwriting tool for risk assessment, leveraging Chubb’s existing brand guidelines.

ROLE

UX Researcher & Designer, UI Designer

User

Research

METHOD

User Interviews

DATES

Feb 1st - Feb 5th 2019

STUDY DESIGN

Remote Moderated Phone Calls

LENGTH

1 Hour

PARTICIPANTS

5

Some research is better that no research” and 5 users function as a minimum baseline to generate actionable results.

Structuring the

Sitemap

I view the sitemap as a living document and discussion guide, often starting by mapping the existing structure, drafting a concept structure to guide stakeholder conversations, and iterating throughout the project until completion.

Defining the  

Appetite

Creating a clear centralized glossary for the appetite levels was a simple but fundamental solution to the tool. Colour coding was paired with scale to support accessibility needs. In retrospect, I would add icons to to increase accessibility standards compliance.

BEFORE

AFTER

Exploring with 

Wireframes

Detailed wireframe concepts were produced with enough fidelity for feedback and testing but excluded colours, images, and final content to maintain focus on the architecture.

Direction 1: Categorical

•  Homepage focus on Products & Services

•  Tile Navigation to drill into each section

•  “What’s New” limited to Industry Pages

Direction 2: Personal Library

•  Homepage focus on “My Documents”

•  News alerts on homepage only

•  List View & Grid View of files

Mobile

Responsive

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